In the last couple of months, Myeloma UK has received two professional accreditations for their patient services.

In November, the Myeloma Information Specialist Team received the Helplines Standard accreditation from The Helplines Partnership for the sixteenth year running. The Helplines Standard is a nationally recognized quality standard which defines and recognizes best practice in helpline work. The prestigious accreditation covers the Myeloma Infoline, Ask The Nurse email service and Discussion Forum and highlights the high-quality service delivered by our MIS Team.

The Helplines Partnership assessor stated:

“The team truly demonstrated exceptionally high levels of knowledge and expertise and their dedication and commitment to offering a high-quality service was clearly evident.”

This month, the Myeloma UK Patient Information Team the received PIF TICK certification for quality, trustworthy patient information. The PIF TICK is a quality mark administered by the Patient Information Forum (PIF). The certification demonstrates the Patient Information Team’s commitment to developing high-quality, patient-friendly health information.

Dan Wills, Quality Mark Manager at the Patient Information Forum, said:

“This quality mark acknowledges the significant amount of work required to ensure the processes you have in place are followed and we congratulate you on this achievement.”